Back
Back
    • 39% OFF CloudMorph Floor Chair
      CloudMorph Floor Chair
      $139.00 $229.00
      39% OFF Bean Bag Sofa
      Bean Bag Sofa
      From $139.00 $229.00
      34% OFF Modular Sofa Bed
      Modular Sofa Bed
      $329.00 $499.00
      18% OFF Magician Sofa
      Magician Sofa
      From $309.00 $379.00
    • 47% OFF 2 in 1 Cookie seat cushion
      2 in 1 Cookie Seat Cushion
      From $36.99 $69.90
      42% OFF Cookie Seat Cushion
      Classic Floor Cushion
      $39.99 $69.99
Back
    • 48% OFF Neck & Back Support Bundle
      Neck & Back Support Bundle
      $244.90 $477.90
      47% OFF Cooling Comfort Bundle
      Cooling Comfort Bundle
      $364.90 $699.00
      39% OFF Side Sleeper Comfort Bundle
      Side Sleeper Comfort Bundle
      $229.90 $379.00
    • 55% OFF Cozy Family Floor Bundle
      Cozy Family Floor Bundle
      $304.90 $677.90
    • 47% OFF Compact Living Bundle
      Compact Living Bundle
      $399.90 $758.79
      51% OFF Breezy Space Bundle
      Breezy Space Bundle
      $219.90 $457.90
      50% OFF Yoga & Stretch Comfort Bundle
      Yoga & Stretch Comfort Bundle
      $219.90 $447.90
Back
Back
    • 50% OFF Cotton Futon Mattress Cover
      Cotton Futon Mattress Cover
      From $39.90 $79.80
      Cotton Waterproof Futon Mattress Cover
      From $44.90
      51% OFF Cooling Futon Mattress Fitted Sheet
      Cooling Futon Mattress Fitted Sheet
      From $39.00 $79.90
    • 40% OFF Grounding Futon Fitted Sheet
      Grounding Futon Fitted Sheet
      From $59.90 $99.90
      50% OFF 100% Bamboo Futon Fitted Sheet-ONE SIZE FOR ALL
      100% Bamboo Futon Fitted Sheet-ONE SIZE FOR ALL
      $69.00 $138.00
    • 25% OFF Wave-Shaped Backrest Pillow
      Wave-Shaped Backrest Pillow
      From $149.00 $199.00
      30% OFF Pillow for All Sleep Type
      Pillow for All Sleep Type(Free Pillowcases Included)
      $69.99 $99.99
    • 46% OFF Comfy Cooling Blanket
      Comfy Cooling Blanket
      From $48.00 $89.00
      Lightweight Blankets
      $29.90
    • 50% OFF Fuzzy Calming Heated Weighted Blanket
      Fuzzy Calming Heated Weighted Blanket
      $119.00 $239.00
      45% OFF Embrace Hug Gravity Pillow
      Embrace Hug Gravity Pillow
      $69.99 $129.00
    • 23% OFF Smart Futon Dryer
      Smart Futon Dryer
      $99.99 $129.90
      The Miss You AI Mug
      $129.00
      25% OFF
      Angel Aura Meditation Light
      $29.90 $39.90

Worry Free Purchase

Seel is Zonli’s official logistics protection partner. By selecting Worry-Free Purchase at checkout, you receive coverage against loss, damage, and delivery delay during transit (“Protection Service”).

I. Important Purchase Rules

  • Must be purchased at checkout. Not available after shipment.
  • Activates once the order ships. Non‑refundable after activation.
  • Cancellation is only possible before shipment by contacting Zonli Customer Service.
  • Covered regions: United States.

II. Coverage & Compensation Rules

🔍 Package Loss

When is a package considered lost?

  • No delivery and no tracking updates > 30 days after shipment.
  • If tracking explicitly shows “lost,” you may file immediately.

Proof required (any one of):

  • Official loss confirmation from the carrier
  • Surveillance evidence indicating non‑delivery
  • Written proof from a third‑party authority
  • Police report
  • Compensation: Up to a full refund of the order value, excluding shipping/insurance fees, per Seel’s assessment.

📦 Package Damage

What damage is covered?

  • Product damage caused during transit, reported within 7 days of receipt.

Required proof:

  • Clear photos of the damaged outer packaging
  • Close‑up photos of the damaged item(s)
  • Compensation: Assessed by Seel based on severity, up to a full refund of the order value (excluding shipping/insurance fees). You may continue negotiating the amount on Seel’s claim page if needed.

⏳ Delivery Delay

When is a delay claim valid?

  • Not delivered within 10 days of shipment
  • Compensation: Fixed $5 (converted to payment currency).
  • Filing a delay claim does not affect your rights to file for loss or damage later.

III. Key Claim Guidelines

⏰ Deadlines

  • Loss: Anytime after conditions are met with in 30 days
  • Damage: Within 7 days after receipt
  • Delay: Within 90 days after payment
  • Pre‑orders exceeding 90 days: Contact Seel for review.

📝 How to file

  • Visit https://resolution.seel.com (Seel Claim Portal)
  • Submit an “Issue” report, select product(s), upload required documents, and await review

IV. FAQs

Q:Can I buy Package Protection after placing the order?

🚫 No. It must be purchased at checkout.

Q:Can I get a refund for the service?

✅ Not after shipment. Refunds are only possible before shipment via Zonli Customer Service.

Q:If I claimed for delay, can I still claim for loss/damage later?

✅ Yes. Delay claims do not affect loss/damage claims.

💡 Important on Receipt

Inspect the package upon delivery. If visibly damaged, refuse the package and take photos.

Keep the shipping label and an unboxing video as proof.

⏳ Apply Now

Eligible? File a claim: https://resolution.seel.com

Seel support: support@seel.com

V. Notes

  • Zonli Customer Service can assist with claim communications (e.g., providing tracking numbers, following up claim progress).
  • Contact Zonli for logistics inquiries, help submitting claim materials, or non‑claim issues (product quality or usage questions).
  • The same issue on the same order cannot be claimed with both Seel and Zonli.
  • Important distinction from Zonli product warranty
  • Zonli manufacturer warranty covers product defects after delivery (e.g., Futon Mattress: 1‑year; Battery Heated Blanket: 3‑year; special‑price items: no warranty; certain products may have unique terms). Seel Protection covers transit issues only and does not replace Zonli’s product warranty.