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                Up to 47% Off Spring Refresh Sale

                    30-day Trail
                        Free Shipping（Over $100）

                          Worry Free Purchase

                          Seel is Zonli’s official logistics protection partner. By selecting Worry-Free Purchase at checkout, you receive coverage against loss, damage, and delivery delay during transit (“Protection Service”).

                          I. Important Purchase Rules

                          • Must be purchased at checkout. Not available after shipment.
                          • Activates once the order ships. Non‑refundable after activation.
                          • Cancellation is only possible before shipment by contacting Zonli Customer Service.
                          • Covered regions: United States.

                          II. Coverage & Compensation Rules

                          🔍 Package Loss

                          When is a package considered lost?

                          • No delivery and no tracking updates > 30 days after shipment.
                          • If tracking explicitly shows “lost,” you may file immediately.

                          Proof required (any one of):

                          • Official loss confirmation from the carrier
                          • Surveillance evidence indicating non‑delivery
                          • Written proof from a third‑party authority
                          • Police report
                          • Compensation: Up to a full refund of the order value, excluding shipping/insurance fees, per Seel’s assessment.

                          📦 Package Damage

                          What damage is covered?

                          • Product damage caused during transit, reported within 7 days of receipt.

                          Required proof:

                          • Clear photos of the damaged outer packaging
                          • Close‑up photos of the damaged item(s)
                          • Compensation: Assessed by Seel based on severity, up to a full refund of the order value (excluding shipping/insurance fees). You may continue negotiating the amount on Seel’s claim page if needed.

                          ⏳ Delivery Delay

                          When is a delay claim valid?

                          • Not delivered within 10 days of shipment
                          • Compensation: Fixed $5 (converted to payment currency).
                          • Filing a delay claim does not affect your rights to file for loss or damage later.

                          III. Key Claim Guidelines

                          ⏰ Deadlines

                          • Loss: Anytime after conditions are met with in 30 days
                          • Damage: Within 7 days after receipt
                          • Delay: Within 90 days after payment
                          • Pre‑orders exceeding 90 days: Contact Seel for review.

                          📝 How to file

                          • Visit https://resolution.seel.com (Seel Claim Portal)
                          • Submit an “Issue” report, select product(s), upload required documents, and await review

                          IV. FAQs

                          Q：Can I buy Package Protection after placing the order?

                          🚫 No. It must be purchased at checkout.

                          Q：Can I get a refund for the service?

                          ✅ Not after shipment. Refunds are only possible before shipment via Zonli Customer Service.

                          Q：If I claimed for delay, can I still claim for loss/damage later?

                          ✅ Yes. Delay claims do not affect loss/damage claims.

                          💡 Important on Receipt

                          Inspect the package upon delivery. If visibly damaged, refuse the package and take photos.

                          Keep the shipping label and an unboxing video as proof.

                          ⏳ Apply Now

                          Eligible? File a claim: https://resolution.seel.com

                          Seel support: support@seel.com

                          V. Notes

                          • Zonli Customer Service can assist with claim communications (e.g., providing tracking numbers, following up claim progress).
                          • Contact Zonli for logistics inquiries, help submitting claim materials, or non‑claim issues (product quality or usage questions).
                          • The same issue on the same order cannot be claimed with both Seel and Zonli.
                          • Important distinction from Zonli product warranty
                          • Zonli manufacturer warranty covers product defects after delivery (e.g., Futon Mattress: 1‑year; Battery Heated Blanket: 3‑year; special‑price items: no warranty; certain products may have unique terms). Seel Protection covers transit issues only and does not replace Zonli’s product warranty.

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