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    • 39% OFF CloudMorph Floor Chair
      CloudMorph Floor Chair
      $139.00 $229.00
      39% OFF Bean Bag Sofa
      Bean Bag Sofa
      From $139.00 $229.00
      34% OFF Modular Sofa Bed
      Modular Sofa Bed
      $329.00 $499.00
      18% OFF Magician Sofa
      Magician Sofa
      From $309.00 $379.00
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      2 in 1 Cookie Seat Cushion
      From $36.99 $69.90
      42% OFF Cookie Seat Cushion
      Classic Floor Cushion
      $39.99 $69.99
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    • Cotton Futon Mattress Cover
      From $39.90
      Cotton Waterproof Futon Mattress Cover
      From $44.90
      51% OFF Cooling Futon Mattress Fitted Sheet
      Cooling Futon Mattress Fitted Sheet
      From $39.00 $79.90
    • 40% OFF Grounding Futon Fitted Sheet
      Grounding Futon Fitted Sheet
      From $59.90 $99.90
      50% OFF 100% Bamboo Futon Fitted Sheet-ONE SIZE FOR ALL
      100% Bamboo Futon Fitted Sheet-ONE SIZE FOR ALL
      $69.00 $138.00
    • 21% OFF Wave-Shaped Backrest Pillow
      Wave-Shaped Backrest Pillow
      $179.00 $229.00
      30% OFF Pillow for All Sleep Type
      Pillow for All Sleep Type(Free Pillowcases Included)
      $69.99 $99.99
    • Comfy Cooling Blanket
      From $48.00
      Lightweight Blankets
      $29.90
    • 50% OFF Fuzzy Calming Heated Weighted Blanket
      Fuzzy Calming Heated Weighted Blanket
      $119.00 $239.00
      45% OFF Embrace Hug Gravity Pillow
      Embrace Hug Gravity Pillow
      $69.99 $129.00
    • The Miss You AI Mug
      $129.00
      25% OFF
      Angel Aura Meditation Light
      $29.90 $39.90

What is your return policy?

Return Window: 30-day return window from the carrier-confirmed delivery date.
Return Window: 30-day return window from the carrier-confirmed delivery date.

Return Eligibility and Fees

  • Condition: Items must be in like-new, sellable condition with all original accessories, manuals, internal packaging, and any free gifts. The outer shipping carton alone doesn’t qualify.
  • Restocking/processing fee:10% of the item price if returned with the original manufacturer’s tamper‑evident packaging intact and unsealed (e.g., shrink wrap, seal tape, tear label, vacuum bag remains intact).
  • 20% of the item price if the original packaging is opened, missing, re‑applied, or damaged.
  • Non-refundable: Original shipping costs and Worry‑Free Purchase insurance are non‑refundable once the product has shipped.

Sale and Final Sale Items

  • Final Sale items — including clearance, “pay shipping only,” BOGO, and free gift promotions — are not eligible for returns or exchanges.
  • Discounted items not marked as Final Sale follow the standard 30‑day policy; original shipping is not refundable.

Refund Method

  • Refunds will be issued to the original payment method, store credit, or processed as an exchange.
  • If the original payment method is inactive or cannot accept the refund, store credit will be issued for the same amount.
  • Gift orders: Returns requested within 30 days from delivery will be honored; refunds will be issued as store credit to the original purchaser.

How to Start a Return

  • Please email cs@zonlihome.com with your order ID to initiate the return. We’re happy to help.
  • After review by our Customer Experience team, a prepaid return shipping label will be sent to your email within 24–48 hours. The 10% fee includes the return shipping and transport‑related wear; if the item is assessed as opened/damaged, the 20% fee will apply.

Return Quantity Limit

To ensure efficient processing and consistent service quality, amaximum of 2 itemsmay be returned per order.

Notes for Defective Items on Arrival

If your item arrives damaged or with functional defects, please report within 7 days of delivery. Once confirmed, we’ll assist under our warranty/replacement process and waive the above restocking/processing fee.