Privacy Policy
## INTRODUCTION
We respect your privacy. This Privacy Policy describes how we collect, use, store, disclose and otherwise process your personal data, and with whom we may share it. It forms part of our Terms of Use and is binding on you.
We may update or amend this Privacy Policy from time to time. Any updated version will be posted on this Site and will become effective upon posting, unless otherwise stated.
If you do not wish to receive marketing or promotional communications from us, you may opt out at any time by logging into your account to change your contact preferences or by contacting us at cs@zonlihome.com with the words “Opt Out” in the subject line. We may still contact you using the contact information you provide to us where necessary in relation to your order, your account, your use of the Site, or other service-related matters.
If you have any questions about this Privacy Policy or our handling of your personal data, please contact us at cs@zonlihome.com.
This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong), where applicable.
## PERSONAL DATA WE COLLECT
“Personal data” means any data relating directly or indirectly to an individual from which it is practicable for the identity of the individual to be directly or indirectly ascertained, including but not limited to your name, date of birth, phone number, email address, mailing address and payment-related information.
Personal data does not include information that has been anonymized so that it cannot reasonably be used to identify an individual. Please also note that any personal data or sensitive information you voluntarily post publicly on this Site, including on blogs, reviews, or comment functions, may be collected and used by others.
We do not knowingly collect personal data from children under the age of 13. If you believe that a child under 13 has provided personal data to us and you are authorized to act on the child’s behalf, please contact us so that we may take appropriate steps to delete such information.
## COOKIES AND OTHER TRACKING TECHNOLOGIES
When you access or use this Site, we may automatically collect and store certain technical information, such as your Internet Protocol (IP) address, browser type, Internet service provider, device information, and the date and time of access.
Our Site may use cookies and similar technologies to enhance your browsing experience, maintain your shopping cart, remember your preferences, verify your identity, and improve the functionality and performance of the Site. You may set your browser to reject cookies or alert you when cookies are being used; however, if you disable cookies, certain functions of this Site, including the shopping cart or account features, may not operate properly.
If you would like more information about our use of cookies and similar technologies, or your choices regarding them, please contact us.
## USE OF YOUR PERSONAL DATA
We do not sell or rent your personal data to third parties. Except as described in this Privacy Policy or as otherwise permitted or required by law, we do not disclose your personal data to others.
We may use your personal data for the following purposes:
- to operate, maintain and improve this Site;
- to process and fulfill your orders and deliver products and services you request;
- to manage your account and provide customer support;
- to verify your identity and process payments;
- to detect, prevent and protect against fraud, unauthorized transactions, claims and other liabilities;
- to monitor compliance with and enforce our Terms of Use and other applicable terms, policies and conditions;
- to conduct research, analytics and internal business development relating to our products and services;
- to communicate with you regarding your orders, account, customer service matters, or other service-related matters;
- where permitted by applicable law and subject to your preferences, to send you marketing or promotional communications about our products, services, offers, or other information that may be of interest to you;
- to administer promotions, contests or surveys and to verify eligibility and deliver rewards;
- to process and evaluate employment applications submitted to us; and
- to carry out any other purpose notified to you at the time of collection or otherwise with your consent.
We may share your personal data with service providers, payment processors, logistics providers, IT providers, professional advisers, recruitment-related providers, and other business partners to the extent reasonably necessary for the purposes set out above and subject to appropriate confidentiality and security arrangements.
We may also disclose your personal data where we believe in good faith that such disclosure is necessary or appropriate:
(a) to comply with applicable law, regulation, legal process, or a request from a governmental or regulatory authority;
(b) to protect or defend our rights, property, or interests, or those of our affiliates, employees, customers, or others; or
(c) to prevent or investigate actual or suspected fraud, security incidents, unlawful activities, or threats to personal safety.
## SECURITY MEASURES
We maintain reasonable technical, administrative and physical safeguards designed to protect personal data against unauthorized or accidental access, processing, erasure, loss, use or disclosure. These measures may include SSL encryption and other security technologies designed to protect online transactions and data transmissions.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password and account credentials. You agree to notify us immediately if you become aware of any unauthorized use of your account or any other security breach.
## DATA STORAGE AND TRANSFERS
Your personal data may be stored and processed in Hong Kong or in other jurisdictions where we or our service providers operate facilities. By providing your personal data to us and using this Site, you acknowledge and agree that your personal data may be transferred to, stored in, or processed outside Hong Kong.
Where personal data is transferred outside Hong Kong, we will take reasonable steps to ensure that such data is protected by appropriate safeguards and handled in a manner consistent with this Privacy Policy and applicable legal requirements.
## YOUR RIGHTS
Subject to applicable law, including the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong), you may have the right to:
- request access to personal data we hold about you;
- request correction of any inaccurate or incomplete personal data;
- request that we update your marketing preferences or stop sending you direct marketing communications; and
- make inquiries about our privacy practices and the types of personal data we hold.
We may charge a reasonable fee for complying with a data access request as permitted by applicable law. To exercise any of the above rights, please contact us at cs@zonlihome.com.
## CONTACT US
If you have any questions, requests or complaints regarding this Privacy Policy or our handling of your personal data, please contact us at:
Email: cs@zonlihome.com
